ElCel Technology's technical support is provided directly by our product developers.
By keeping this essential task within our development team we ensure that
customers get the best service possible. Additionally, our product designers
get valuable feedback and ideas about how to further meet your business needs.
We offer a range of support features that cover our entire product range.
We provide ample documentation for each of our products. This is freely available from our
web site - even if you have not purchased the product.
Each major product has a frequently asked questions (FAQ) page. These pages
are regularly updated and deal with many of the common difficulties that customers
may initially encounter.
If you have a current support agreement then you have access to our
fast problem resolution service. Please email firstname.lastname@example.org, not forgetting to include
the following details:-
- Your support agreement number
- The version number of the product
- The type and version of your operating system
- A brief example of how to re-create the problem (if possible)